Support
How can we help?
Help with your journal, sync, recaps, widgets, notifications, purchases and privacy.
Contact support
Tell us your device model, iOS version, Fliksy version, what happened, and the steps that led to the problem. For purchase issues, include the Support ID from Fliksy Settings → About.
Do not send passwords, payment-card details, or private journal content. If a screenshot helps explain the issue, hide anything you do not want to share.
Frequently asked questions
What can I use for free?
Unlimited photo and emoji stickers with captions, Memories and the calendar, daily recaps once a day has three stickers, and day videos with a small Fliksy watermark. Cream and Dot paper, private iCloud sync, reminders, the Today’s Collage widget, the Snap a Sticker control, Add to Fliksy from the share sheet, saving journal and recap pictures to Photos, and Export My Data are free too.
What does Fliksy Pro include?
Pro adds monthly recaps, seasonal wrap-ups, Moments widgets in every size (including the Lock Screen) with your own paper and accent color, video exports without the watermark, single-sticker exports (Share, Save to Photos, Add to WhatsApp and Add to iMessage), and Sage, Sky, Tomato or photo backgrounds. Monthly, Yearly and Lifetime unlock the same features. Open Settings → Upgrade to Fliksy Pro to see current prices and any trial you are eligible for.
How does the free trial work?
If you are eligible, the Yearly plan starts with a 7-day free trial. After you subscribe, Fliksy offers to remind you 2 days before the trial ends. To avoid being charged, cancel at least 24 hours before the trial ends in iOS Settings → your name → Subscriptions → Fliksy. See Apple’s cancellation instructions.
How do I add a sticker without opening Fliksy?
Add the Snap a Sticker control to Control Center or your Lock Screen, assign it to the Action button (Settings → Action Button → Shortcut), or ask Siri to “Snap a sticker in Fliksy”. Each opens Fliksy’s camera on Today. To add photos you already took, select up to 10 in Photos, tap Share, then Add to Fliksy. They appear on your timeline the next time you open Fliksy.
How do I add a Fliksy widget?
Touch and hold your Home Screen, tap Edit → Add Widget, and search for Fliksy. Today’s Collage is free: it shows today’s stickers, your progress toward a recap, and a camera button. Moments widgets come in small, medium, large and Lock Screen sizes and require Pro. Browse them all in Fliksy under Settings → Widgets. iOS decides how quickly widgets refresh.
Which notifications does Fliksy send?
Turn them on in Settings → Your day → Daily reminder. Reminder Notifications sends an evening reminder, which stays quiet once your day has three stickers. Morning recap tells you when yesterday’s recap is ready, and Memories from the past brings back days from one week or one month ago. Fliksy sends at most two a day, and they are created on your iPhone.
Why can’t I play a daily or monthly recap?
Recaps need at least three stickers in that day or month. Daily recaps are free; once today has three stickers, Today offers to play it. Monthly recaps require Pro: open Memories and tap the month’s Recap button.
How do I make a day video?
On Today, tap the day’s title and choose Create day video. For a past day, open it in Memories and tap Create day video. Choose Stacked stickers (at least three stickers) or Scrolling timeline. Free videos include a small Fliksy watermark; Remove watermark on the video screen requires Pro.
Where is my seasonal wrap-up?
A seasonal wrap-up appears in Memories when you have moments from the previous quarter. It is available for 30 days after the quarter ends and disappears once opened. It requires Pro, and a new journal may not have one yet.
How do I export an individual sticker?
Individual sticker exports require Pro. Open a sticker and choose Share, Save to Photos, Add to WhatsApp or Add to iMessage. Saving a whole journal or daily recap picture to Photos stays free.
What happens when my Pro subscription ends?
Your journal, captions and memories stay available, and a background you already applied stays in place. Monthly recaps, Moments widget content, new premium backgrounds and single-sticker exports need active Pro, and videos include the watermark again. iCloud sync, reminders, daily recaps and Export My Data stay free.
How do I restore a Pro purchase?
In Fliksy Settings, tap Restore Purchases. Make sure the App Store is signed in with the Apple Account used for the original purchase and that you are online. See Apple’s restore-purchase guidance. If access is still missing, email us with the Support ID shown in Settings → About.
How do I cancel a subscription or request a refund?
Open iOS Settings → your name → Subscriptions → Fliksy to manage or cancel renewal. Deleting Fliksy or erasing journal data does not cancel billing. Lifetime has no renewal. See Apple’s cancellation instructions or request a refund through Apple.
My journal isn’t syncing with iCloud. What should I check?
iCloud sync is free on every plan. Check that both devices use the same Apple Account, that iCloud has enough storage, and that iCloud Sync is on in Fliksy Settings. Stay online and allow time for changes to sync. Keep the device that still has your memories intact while troubleshooting, and contact us before erasing data or reinstalling.
How do Journaling Suggestions work?
Turn on Journaling suggestions in Settings → Your day. Fliksy then shows Apple’s suggestion picker on Today, and only the items you choose, such as a photo, a song, a workout or a place, become stickers. Suggestions depend on what Apple makes available on your device and the permissions you allow in iOS Settings.
How do I export or erase my journal data?
Open Settings → Privacy & Safety in Fliksy and choose Export My Data or Erase My Data. Previously synced iCloud data, backups and copies exported to other apps may need separate attention. See the Privacy Policy for details, or email us for a privacy or purchase-data request.